Return Policy
Double R Rags Return Policy
At Double R Rags, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is as enjoyable as possible.
Eligibility Criteria for Returns:
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Unused and Unworn Items: Returned items must be unused, unworn, and in the same condition as received, with all original tags attached.
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Within the Return Window: You may initiate a return within 14 days from the date of delivery.
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Proof of Purchase: To be eligible for a return, you must provide proof of purchase, such as your order number or email confirmation.
Non-Eligible Items for Returns:
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Final Sale Items: Items marked as final sale are not eligible for return unless they are damaged or defective upon arrival.
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Personalized or Customized Items: Items that have been personalized or customized cannot be returned unless they are faulty.
How to Initiate a Return:
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Contact Us: To initiate a return, simply reach out to our customer support team via email at Doublerrags@gmail.com or through our live chat feature on our website. Provide your order number and reason for return, and our team will assist you promptly.
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Packaging: Please securely package the item in its original packaging, if possible, to prevent damage during transit.
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Shipping: You will be responsible for the shipping costs associated with the return, unless the return is due to an error on our part
Refund Process:
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Inspection: Upon receiving your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
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Refund Processing: If the return is approved, a refund will be issued to the original method of payment within 1 business day.
Exchanges:
We currently do not offer exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team at [Contact Information]. We're here to assist you every step of the way.